The Simple Service

Bringing the focus of computer repair services into the 21st century and, more importantly, back to the consumer - rather than the computer.

TSS adds 2 key lacking necessities to the industry:
1) Individualized, personal experience
2) Free education w/ incentives & "Bit Literacy" programs.

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Overall Ranking: 33%
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Idea Description

TSS was launched in September, 2008 and can currently be accessed at http://www.thesimpleservice.com.

The 5 core tenets of TSS:
1) Simple fee: $45/hr. Nothing lower, nothing better.
2) A philosophy: that you deserve the best right away, on the first try.
3) Communication is key: I make sure you understand all the basics, and set you up with quality preventive care so I don't have to come back.
4) Education for life: you deserve to know what you can do to prevent further issues, and I won't leave until I know you're comfortable with your computer's future.
5) One mission: to make sure you never need computer repair again.

What will you do if you win $10,000 for this idea?

- Perform more in-depth market research on my primary addressable market: baby boomers, focusing not on the most common problems, but the human cause of those problems and the best solution.
- Develop more salient Edvent (free basic computer education) programs. Currently, I can only afford to offer topics in which I am already educated.
- Offer the TSS Seminars more than just monthly. Ideally, I would be able to offer Seminars 1x/week to be able to cover 4 separate major locations throughout the month.
- Invest in technology to broadcast Seminars over the web for those who can't attend physically.
- Marketing, which is currently only word of mouth.
- Look into expansion beyond MN

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